Return, Replacement & Cancellation Policy

Please read the policy carefully before placing an order.

Replacement Policy

Replacement of a product is allowed only under the following circumstances:

• Customers may request a replacement within 7 days from the date of delivery.
• Replacement is applicable if the product is received in a defective condition or has physical damage, reported within 24 hours of delivery.
• A fresh replacement unit may be provided if the product is not functioning properly within 7 days of delivery.
• Damaged or defective items must be reported to our website support team. The request will be reviewed and verified by the V-on Energy team.
• Verification results are typically communicated within 24 hours of receipt of the product by us.
• If the product received does not match the description or specifications shown on the website, it must be reported within 24 hours of delivery.
• In case of replacement approval, the complete product package, including accessories, will be picked up by a courier arranged by us.

Cancellation Policy

We believe in helping our customers as much as possible and therefore have a liberal cancellation policy. However, the following conditions apply:

• Cancellation requests will not be entertained once the order has been processed or shipped.
• Orders placed under Same Day Delivery cannot be cancelled.
• No cancellations are accepted for products purchased under special occasion or limited-time offers.

Product Pricing

• Product prices listed on the website are current, but errors in pricing or data entry may occur.
• We reserve the right to cancel orders where the price displayed was incorrect. In such cases, a full refund will be issued.
• Prices are subject to change without prior notice.
• All prices are listed in Indian Rupees (INR). For international cards, applicable exchange rates and bank charges will apply.
• Orders are billed at the price effective at the time of payment and invoice generation.
• Products are subject to GST as applicable in India.

Out of Stock Situations

While we strive to keep all products in stock, if a product is unavailable after an order is placed, we will process a refund accordingly.

Delivery of Products

• Orders are shipped from our own or third-party warehouses across India.
• Delivery typically takes 7–10 business days depending on the delivery location.
• Deliveries are made between 10:30 AM – 7:00 PM, Monday to Saturday.
• Goods must be signed for upon delivery.
• We are not responsible for incorrect delivery addresses provided at the time of order placement.
• We are not responsible for damages after delivery is completed.
• Shortages or damages must be reported on the day of delivery and noted on the Proof of Delivery.
• If the order shows “Delivered” but has not been received, it must be reported within 24 hours.